Cancellation & Refund Policy

Last updated: October 2026.

We want you to love your jewellery. If something is not right, this policy explains your options.

Returns

We accept returns within 15 days of delivery for standard products, provided the item is unused, in its original packaging, and accompanied by the certificate of authenticity, hallmark details and invoice.

Non-Returnable Items

• Bespoke and custom-designed jewellery, unless there is a manufacturing defect.
• Earrings, for hygiene reasons.
• Items that have been worn, altered, resized or damaged after delivery.
• Gold coins and bars, other than for manufacturing defects.

Damaged or Incorrect Items

If you receive a damaged, defective or wrong item, contact us within 48 hours of delivery with photos and we will arrange a replacement or refund at no extra cost to you.

How to Request a Return

Email rajmudrajewellers.nashik@gmail.com or call 9373962909 with your order number and reason. Once approved, we will arrange pickup or you may return the item to our Nashik showroom. Returned items are inspected before a refund is approved.

Refund Process

Approved refunds are processed within 7–10 business days to the original payment method. Shipping fees, where charged, are non-refundable unless the return is due to our error.

Gold Saving Scheme

Gold Saving Scheme payments are non-refundable once enrolled, as described in the scheme terms.

Exchange

We offer lifetime exchange on gold jewellery at prevailing gold rates, subject to quality assessment at our Nashik showroom.

Cancellations

Standard orders can be cancelled before dispatch for a full refund. Bespoke orders cannot be cancelled once production has begun.